Not able to connect to dashcam

bcmosca · Post by **bcmosca** » Fri Apr 16, 2021 7:08 pm

Hi,
I've been using Blackvue Downloader for a while and been working well but since last couple of weeks the app could not connect to the dashcam for some reason despite retrying indefinitely.
I can ensure that the dashcam is connected to my home network with the correct IP address as I can access the camera through Blackvue official app on the "Cloud" section and am able to retrieve videos from there.
Note: I don't have the external SIM device Blackvue provides as an extra.

Tried the usual things like rebooting both the dashcam and the PC
Is there anything else I could try?

dashcam: dr900x
Windows 10 Entreprise 64bits

Post by **Glenn** » Fri Apr 16, 2021 7:23 pm

Hi

Seems a bit strange to be working and now not. At a guess probably still the IP address of the camera?

Sorry to hear about troubles:

Check in a web browser in computer running Blackvue Downloader.

http://10.99.77.1/Config/config.ini
Or
http://10.99.77.1/blackvue_vod.cgi

Changing 10.99.77.1 IP address to what you think the IP address is:

If this connects even more Strange, and turn on debug logging (press the ? Mark) and have a look a log - May be obvious error message; but if not welcome to forward to me - details on website.

Very occasionally the SIM card gets corrupted and won’t download a single corrupted file. This then disconnects the connection process shortly after started - the log should show though.

I am testing a new updated version for 900x (fixes a few of the GPS tracking issues and adds selected date/time download priority)- but current store still should work fine.

Glenn

bcmosca · Post by **bcmosca** » Sat Apr 17, 2021 1:08 am

Thanks for the prompt response,
I don't have the car near me now to give it a try on the links you provided.
However looking at the logs it does say the destination host is unreachable in all the attempts.

Will try these links tonight and will let you know
Thanks

Post by **Glenn** » Sat Apr 17, 2021 9:24 am

Ok - please let me know if ongoing issues

For whatever reason your dashcam, can’t seem to connect to that IP address.
Have you set up fixed up address in Router?

Otherwise may be network issues on that computer, multiple networks etc..

Thanks

Sent from my iPad using Tapatalk

bcmosca · Post by **bcmosca** » Mon Apr 19, 2021 5:59 pm

I can confirm I was not able to load the following links despite the camera being connected to Blackvue Cloud.

http://10.99.77.1/Config/config.ini
Or
http://10.99.77.1/blackvue_vod.cgi

Camera as always been set up as a fixed IP address in the router.
The thing is every wifi devices in the house are working fine but the dashcam.
Not sure what and where to look at now

Post by **Glenn** » Mon Apr 19, 2021 6:08 pm

bcmosca wrote:I can confirm I was not able to load the following links despite the camera being connected to Blackvue Cloud.

http://10.99.77.1/Config/config.ini
Or
http://10.99.77.1/blackvue_vod.cgi

Camera as always been set up as a fixed IP address in the router.
The thing is every wifi devices in the house are working fine but the dashcam.
Not sure what and where to look at now

Double checking you changed the IP address 10.99.77.1 - to the one for your camera (a which from memory I think was 192.168.1.179?)

If so - the fixed IP for some reason is not so fixed....

Probably search for camera in wifi router and see if can find attached to another IP address....

Sent from my iPad using Tapatalk

bcmosca · Post by **bcmosca** » Mon Apr 19, 2021 7:17 pm

sorry, I should have changed the ip when posting here, I just copy pasted from your post above for quickness.

I can confirm the camera had its status flagged as connected on the 192.168.1.179 ip address

Post by **Glenn** » Mon Apr 19, 2021 7:22 pm

Ok, just to clarify:

The /config/config.ini & blackvue_vod.cgi
Return nothing with correct IP address?

You mention 192.168.1.179 is ‘flagged connected’
- by what? If router it is probably wrong.
- by Blackvue Downloader - will need log; but your log above certainly is not connected.

Failing further info - could try the correct IP/config etc from different computer/devices and see if is device specific/windows firewall specific to that computer.

Glenn

Sent from my iPad using Tapatalk

bcmosca · Post by **bcmosca** » Thu Apr 22, 2021 8:10 pm

Right, problem solved!!

It turns out there was a vpn service (Avira Phantom VPN Pro 2.34.3.23032) running as a Windows Service which apparently conflicted with this app.
Removing the vpn seems to have fixed this.

Many thanks for your support

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